At Topfighter, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below. This policy outlines the process for requesting returns and refunds in various situations.

General Return Policy

1. Eligibility for Returns:

• Items must be returned within 30 days of receipt.

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Personalized or custom items are not eligible for return unless they are defective or incorrect.

2. Return Process:

• To initiate a return, please contact our customer service team at support@topfighter.store with your order number and the reason for the return.

• We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

• Pack the item securely and include the RMA number in the return package.

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds

1. Processing Time:

• Once we receive your returned item, it will be inspected. Refunds are processed within 7 business days after inspection.

• The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your account depending on your bank or payment provider.

Specific Cases

1. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us within 7 days of receiving the item.

• Provide photos of the defect or damage along with your order number.

• We will arrange for a replacement or refund, and return shipping costs will be covered by us.

2. Incorrect Items:

• If you receive an incorrect item, please contact us within 7 days of receipt.

• Provide details and photos of the incorrect item along with your order number.

• We will send you the correct item or issue a refund, and return shipping costs will be covered by us.

3. Items Not Received:

• If you have not received your order within the estimated delivery time, please contact us at support@topfighter.store.

• We will investigate the issue with the shipping carrier and assist you in resolving it. If the order is deemed lost, we will issue a refund or send a replacement.

4. Order Cancellation:

• Orders can be canceled within 24 hours of placement. Please contact us as soon as possible if you wish to cancel your order.

• If the order has already been processed or shipped, you will need to follow the return process outlined above.

5. Returns After Delivery:

• Returns requested after the 30-day period will be reviewed on a case-by-case basis.

• Items must be in their original condition and packaging. We reserve the right to deny a return if the item shows signs of wear or damage.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

Email:
support@topfighter.store

Thank you for shopping with Topfighter. We are here to help and ensure you have a pleasant shopping experience.